Privacy Policy for LorryKaran

LorryKaran ("we," "us," or "our") provides transport and logistics services through our mobile application and related services (the "Service"). This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices.

By using the Service, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of data:

• Account and Profile Data: Name, phone number, email address, company/business details (if provided).
• Location Data: Precise location (GPS) and approximate location (network-based).
• Contacts and Call Data (where enabled and permitted): Contact details from your address book, call log data (such as number, time, direction, duration).
• Device and Technical Data: Device model, operating system, app version, device identifiers, IP address, diagnostics/logs.
• Content and Files: Photos, documents, media, or other files you upload or share through the app.
• Usage Data: App interactions, pages/screens viewed, feature usage, timestamps.

2. How We Use Your Information

• Create and manage user accounts.
• Provide transport, load, GPS, call, and related app features.
• Enable communication and support.
• Improve app performance, reliability, and user experience.
• Protect users, prevent abuse/fraud, and enforce terms.
• Comply with legal obligations.

3. Permissions and Why They Are Needed

Depending on your device and app use, we may request permissions such as:

• Location: To provide live GPS/tracking and location-based features.
• Contacts: To help select and manage contacts for logistics operations.
• Phone/Call-related permissions: To show or process call-related workflows in app features.
• Storage/Media/File access: To upload/select files or media.

You can deny or revoke permissions anytime from device settings. Some features may not work without required permissions.

4. Legal Basis / Consent

Where required by law, we process data based on your consent, performance of services requested by you, legitimate business interests (service improvement and security), and legal compliance obligations.

5. Sharing of Information

We do not sell personal data. We may share data only as needed:

• With service providers (cloud hosting, messaging, analytics, support, infrastructure).
• With integrated platforms required to deliver features.
• With legal/regulatory authorities when required by law.
• During business transfers (merger, acquisition, restructuring), subject to safeguards.

6. Data Retention

We retain data only for as long as needed for service delivery, legal compliance, security, and dispute resolution. Retention periods may vary by data type. When no longer required, data is deleted or anonymized.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. However, no system is 100% secure, and absolute security cannot be guaranteed.

8. International Data Transfers

Your data may be processed or stored in locations outside your state/country. We apply appropriate safeguards for such transfers, as required by applicable law.

9. Your Rights

Subject to applicable law, you may request to access, correct, delete, restrict, or object to processing of your personal data, and withdraw consent where processing is consent-based.

10. Account Deletion

You may request account deletion by contacting us at the email below. On valid request, we will delete or anonymize eligible personal data within a reasonable period, except data we must retain for legal, security, fraud-prevention, or compliance purposes.

11. Children’s Privacy

Our Service is not intended for children under 18 (or the minimum age required by local law). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to remove it.

12. Third-Party Links and Services

The Service may contain third-party links or integrations. Their privacy practices are governed by their own policies, and we are not responsible for those external services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with the revised effective date.

14. Contact Us